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Privacy Policy

Last updated: March 2026  ·  Effective date: March 2026

CoPlanner (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) of India.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our service.

a) Information you provide

  • arrow_rightEmail address — used to deliver your itinerary and communicate with you.
  • arrow_rightTravel preferences — destination, travel dates, budget, accommodation preferences, activity interests, and other answers you provide in the planning questionnaire.
  • arrow_rightContact form data — name, email, and message when you reach out to support.

b) Information collected automatically

  • arrow_rightUsage data — pages visited, time spent, and interactions with our website.
  • arrow_rightDevice information — browser type, operating system, and screen resolution.
  • arrow_rightIP address — used for security monitoring and approximate geolocation.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • check_circleTo create and deliver your personalised travel itinerary.
  • check_circleTo send transactional emails such as order confirmations, itinerary delivery, and support responses.
  • check_circleTo improve our service by analysing usage patterns and user feedback.
  • check_circleTo detect, prevent, and address technical issues and security threats.
  • check_circleTo comply with applicable laws and legal obligations under the IT Act, 2000.
  • check_circleTo respond to your queries submitted via our contact form or email.

We do not use your personal information for automated decision-making or profiling beyond what is necessary to deliver your itinerary.

3. Data Storage & Security

We take the security of your personal data seriously and implement reasonable technical and organisational measures as required under the SPDI Rules, 2011.

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Supabase Infrastructure

Your data is stored securely on Supabase, a PostgreSQL-based platform with enterprise-grade security controls including row-level security and access policies.

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Encryption at Rest

All stored data is encrypted at rest using AES-256. Data in transit is protected using TLS 1.2 or higher.

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Access Controls

Access to your data is restricted to authorised personnel only, on a strict need-to-know basis.

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Security Monitoring

We monitor our systems for unauthorised access and conduct periodic security reviews.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorised access.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • arrow_forward
    Service Providers: We share data with trusted third-party providers who assist in operating our platform (e.g., Supabase for data storage, email delivery providers). These parties are contractually bound to handle your data securely.
  • arrow_forward
    Legal Requirements: We may disclose your information if required by law, court order, or government authority under applicable Indian law, including the IT Act, 2000.
  • arrow_forward
    Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of any such change.
  • arrow_forward
    With Your Consent: We may share your information for any other purpose with your explicit prior consent.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and understand how you interact with our website. This includes essential cookies necessary for site functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings.

You can manage or disable cookies through your browser settings. For full details, please refer to our Cookie Policy.

6. Your Rights

Under applicable Indian law, including the SPDI Rules, 2011, you have the following rights regarding your personal data:

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Right to Access

Request a copy of the personal information we hold about you.

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Right to Correct

Request correction of any inaccurate or incomplete information.

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Right to Withdraw Consent

Withdraw your consent to processing at any time, subject to legal limitations.

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Right to Restrict

Request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, please contact us at support@coplanner.in. We will respond to your request within 30 days.

7. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Grievance Officer as required under the IT Act, 2000:

Company: CoPlanner

Location: Bengaluru, Karnataka, India

Email: support@coplanner.in

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website, and we will update the “Last updated” date accordingly.